FAQ
🛒 Order
How can I order and pay for products?
How can I order and pay for products?
Ordering our products is easy. Simply select all your desired items and add them to your shopping cart. You can then proceed through the secure payment process, which offers options such as PayPal, credit card payment, or Apple Pay.
Can I change my order after purchase?
Can I change my order after purchase?
Once your order has been submitted, changes can only be made in exceptional cases.
Please contact our customer service as soon as possible if you wish to make a change.
What can I do if an item is damaged?
What can I do if an item is damaged?
If an item arrives damaged, please contact us within 48 hours so that we can resolve the problem as quickly as possible. We are always happy to find a suitable solution for you.
🧑 Customer account
Do I need to set up an account?
Do I need to set up an account?
No, you can order from us without a customer account. If you create an account, you will have additional access to the following:
- Your order status
- Your order history
- Manage your addresses
If you would like to create an account, please click on the icon next to the shopping cart in the top right corner.
How do I create a customer account?
How do I create a customer account?
If you would like to create an account, please click on the icon next to the shopping cart in the top right corner.
You can access the following:
- Order status
- Order history
- Addresses
I've forgotten my password – what can I do?
I've forgotten my password – what can I do?
Click on “Forgot your password?” when logging in and follow the instructions to create a new password.
How can I check the status of my order?
How can I check the status of my order?
Under "My Orders" you will find the current status and shipment tracking information, where available.
🚚 Shipping & Delivery
When will I receive my order?
When will I receive my order?
Orders received by 12 noon on weekdays will be shipped no later than the next business day. Delivery times within Germany vary depending on the shipping method and the recipient's location. Please note that we are based in Germany.
Shipping within Germany: The estimated delivery time is 1-3 working days for DHL shipping.
International shipping: Depending on the destination country and shipping method the process within the EU can take 4-6 days. Shipping outside of the EU can take 5-10 days.
Further shipping information can be found here.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs within Germany are 5.99€ for orders up to a value of 100€. Shipping within Germany is free for orders over 100€.
Within the EU:
Warenpost International Premium (incl. tracking; small items only): 8,99 €
DHL Parcel International (incl. tracking): 17,99 €
UK:
Warenpost International Premium (incl. tracking; small items only): 8,99 €
DHL Parcel International (incl. tracking): 19,99 €
US:
Warenpost International Premium (incl. tracking; small items only): 8,99 €
DHL Parcel International (incl. tracking): 36,99 €
Further shipping information can be found here.
I received the wrong item. What can I do?
I received the wrong item. What can I do?
If you have received the wrong item, please contact our customer service using the form below.
🏅 Quality
Are the products tested for functionality?
Are the products tested for functionality?
Yes, all items are tested for full functionality and categorized into condition categories before being sold.
More information on condition assessment can be found here.
What condition are the products in?
What condition are the products in?
The condition of each product is explained in detail in the description. We offer products in various conditions, from new to defective items.
You can find more information here.
Are all accessories included?
Are all accessories included?
The scope of delivery includes only what is mentioned in the product title .
Please note: Our images are for illustrative purposes only . They may show accessories such as a camera strap that are not included in the delivery . The description in the title is always definitive.
♻️ Purchase
How can I sell my items?
How can I sell my items?
You are welcome to sell a single item or your entire collection via our purchase form . Simply enter the relevant information and we will contact you with a non-binding offer.
What products do you buy?
What products do you buy?
We buy products of all categories listed in our shop. You are also welcome to offer us products that we don't yet have in stock. Generally, we are interested in anything related to cameras and accessories.
Do I need to send the original packaging or accessories?
Do I need to send the original packaging or accessories?
No, the original packaging is not necessary for the purchase.
However, original packaging and accessories usually increase the purchase price .
How do I get my money?
How do I get my money?
You have the choice between the following payout options:
- PayPal
- Bank transfer (after receipt and inspection of the goods)
- Voucher for your next purchase with us
🔒 Safety
Is KameraPlanet safe?
Is KameraPlanet safe?
Yes! Our shop is based on the Shopify platform, one of the most secure e-commerce systems worldwide. All data transfers are SSL-encrypted, and the platform is regularly checked for security vulnerabilities.
Will my payment details be handled securely?
Will my payment details be handled securely?
Absolutely. Shopify meets the highest security standards for payment processing (PCI DSS compliant). Your payment data is never stored directly with us, but is processed via secure, certified payment providers such as PayPal, Klarna, or Shopify Payments.
What happens to my personal data?
What happens to my personal data?
Your data will be used exclusively for processing your order. We will never share it with third parties, except when necessary for shipping or payment processing. Further information can be found in our privacy policy.
What can I do to protect my data?
What can I do to protect my data?
- Use a strong password for your customer account.
- Do not share your login details with third parties.
- Beware of fake emails (phishing).
- Always log out when using a public computer.
How can I have my data deleted?
How can I have my data deleted?
You can request the deletion or modification of your data at any time – simply send us a short message via our contact form.